The short version.
- We collect only the information you choose to send us, plus basic technical data needed to run the website.
- We use it to reply to you, provide our services and improve the website.
- We do not sell your personal information.
- Our free tools run in your browser; your answers are not sent to us.
- You can ask us to access, correct or delete your information at any time.
Who we are.
This website, hospitalsuccess.com, is operated by Hospital Success ("Hospital Success", "we", "us"), a healthcare marketing and hospital project consultancy headquartered in Hyderabad, Telangana, India. We are responsible for the personal information described in this policy.
For any privacy question or request, email info@hospitalsuccess.com. Our full contact details are on our contact page.
Information we collect.
Information you give us
When you book a strategy call, request an AI Visibility Check, email us or message us on WhatsApp, we receive the details you choose to share. This usually includes your name, email address, phone number, role, organization, location, website and the content of your message.
When you request a strategy call, the details you enter (name, email, phone number with country code, organization, role, goal and message) are stored securely on our website and sent to our team by email. Our AI Visibility Check request form works the same way. If the website cannot send your request, the form prepares an email in your own email app instead; nothing is sent until you press send.
When you request a free audit or book an audit call, the form and calendar on those pages are provided by HighLevel (LeadConnector), our customer relationship management provider. The details you enter, such as your name, email, phone number, state, practice or hospital name, website and specialty, are stored in our HighLevel account so we can prepare your audit and follow up with you. If you tick a consent box, we may also text you. You can reply STOP at any time.
Information collected automatically
Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type, device, pages visited, referring page and the date and time of your visit. We use this to keep the website secure, fix problems and understand overall usage.
Information we do not collect
We do not ask for, and you should not send us, any patient health information through this website. Our free tools, including the Doctor Brand Score, Google Business Profile checklist and ROI calculator, run entirely in your browser; your answers are not sent to us or stored by us.
How we use your information.
- To reply to your enquiry and contact you by email, phone or WhatsApp to schedule strategy calls
- To prepare reports you request, such as an AI Visibility Check
- To provide, manage and invoice our services if you become a client
- To keep the website secure, working and easy to use
- To send occasional updates you have agreed to receive, which you can stop at any time
- To meet legal, tax and accounting obligations
Where privacy laws require a legal basis, we rely on your consent, on taking steps at your request before entering a contract, on performing a contract with you, on our legitimate interests in running and improving our business, or on legal obligations.
International transfers.
We are based in India and work with clients worldwide. Your information may be processed in India and in other countries where we or our service providers operate. Where data protection laws require it, we use appropriate safeguards for these transfers, such as contractual protections.
How long we keep it, and how we protect it.
We keep enquiry information for as long as needed to respond and follow up, and client information for the length of our engagement plus any period required for legal, tax or accounting purposes. We then delete or anonymize it.
We use reasonable technical and organizational measures to protect personal information, including secure (HTTPS) connections, access controls and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your privacy rights.
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Delete your information, subject to legal exceptions
- Object to or restrict certain processing, including direct marketing
- Receive your information in a portable format
- Withdraw consent at any time, where we rely on consent
- Nominate another person to exercise your rights, where the law allows
- Complain to a data protection authority or grievance officer
These rights come from laws including India's Digital Personal Data Protection Act, 2023, the EU and UK General Data Protection Regulations, and US state privacy laws such as the California Consumer Privacy Act. We do not sell personal information or share it for cross-context behavioral advertising.
To make a request, email info@hospitalsuccess.com. We may need to confirm your identity, and we will respond within the time the applicable law requires.
Children's privacy.
This website is intended for healthcare professionals and organizations. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has sent us information, please contact us and we will delete it.
Changes and contact.
We may update this policy from time to time. The date at the top shows when it last changed, and significant changes will be highlighted on this page.
Questions, requests or complaints: email info@hospitalsuccess.com with "Privacy" in the subject line. This email also reaches the person handling grievances under India's data protection law.